zeet77's Privacy Policy
How your personal information is collected, used, and kept secure — zeet77's full privacy policy is explained in detail here.
Introduction and Scope
Purpose of This Policy
zeet77 ("we", "us", "platform") is an online betting and casino service provider in Bangladesh. This privacy policy explains how we collect, use, store, and protect the personal information of our users. By using the zeet77 website or any of our services, you are considered to have accepted the terms of this privacy policy.
This policy applies to all registered members, guest users, and anyone who visits our website or uses our customer service. Your privacy is very important to us and we always follow SSL encryption and modern data protection practices.
What Information We Collect
Information You Provide Directly
When you register with zeet77 or contact us, you voluntarily provide the following information:
- Full name and date of birth (for age verification — only those aged 21 or above may register)
- Email address and mobile number
- Password (stored in encrypted form — our staff can never see your plain-text password)
- National ID or passport number (for KYC verification, where applicable)
- bKash, Nagad, Rocket, or Upay account number (for transactions)
- Messages or complaints you send during customer service
Automatically Collected Information
Some information is collected automatically while you use our website:
- IP address and device type (mobile, tablet, or desktop)
- Browser type and operating system version
- Session duration, pages visited, and click activity
- Information collected through cookies and similar tracking technologies
- Referral source (where you came from before reaching our site)
Transaction and Financial Information
Your complete deposit and withdrawal history is stored in our system. This includes deposit amounts, withdrawal amounts, transaction time and date, payment method used (bKash, Nagad, Rocket, Upay), and transaction reference numbers. This information is retained for financial auditing and fraud prevention.
Purpose of Data Use
Primary Uses
We use the collected information for the following purposes:
- Creating, managing, and verifying your account
- Processing financial transactions via bKash, Nagad, Rocket, and Upay
- Confirming your identity and verifying your age (21 or above)
- Providing customer service support — via 24/7 live chat
- Managing your bonuses, VIP benefits, and promotional offers
- Protecting your account and detecting suspicious activity
Responsible Gaming Use
We use your gaming activity data to ensure responsible gaming. If a user's usage pattern appears concerning, we may take precautionary steps. For more details, visit our Responsible Gaming page.
Marketing Communications
With your consent, we may notify you by email about new promotions, bonus offers, and updates. You can opt out of such communications at any time — contact our support team to do so.
Data Sharing and Third Parties
Sharing Information with Third Parties
zeet77 never sells or rents your personal information for commercial purposes. However, in certain circumstances we may share information with trusted third parties:
- Payment processors (bKash, Nagad, Rocket, Upay) — solely to complete transactions
- Technology and infrastructure service providers — who work on our behalf and are bound by confidentiality agreements
- Fraud prevention and security service providers
- Legal authorities — only when legally required and on the basis of a valid order or directive
These third parties may only use the information for specified purposes and are obliged to comply with our privacy standards.
Game Software Providers
Our platform includes software from various game providers such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi. These providers may receive limited information necessary to operate games, but they cannot access your full profile or financial details.
Data Protection and Security
Encryption Technology
We use the highest-grade SSL encryption. All data exchanged between your browser and our servers is transmitted in encrypted form, making it unreadable by third parties.
Password Protection
Your password is never stored in plain text. We use industry-standard hashing algorithms that make password recovery impossible.
Server Security
Our servers are protected through firewalls, intrusion detection systems, and regular security audits. Only authorised staff can access user data.
Access Control
Staff access to data is restricted on a least-privilege basis. All access is logged and reviewed regularly.
Cookies and Tracking Technology
Cookie Usage Policy
Cookies are small text files stored on your device that help improve the functionality of our website. We use the following types of cookies:
- Essential cookies: Essential for maintaining login sessions, ensuring security, and core site functionality. Without these, the site will not work properly.
- Analytics cookies: Used to analyse user behaviour on the site in order to improve the experience.
- Preference cookies: Remember your language preference and other personalised settings.
You can control cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the site.
Your Rights and Choices
Right to Access and Correct Information
You have the right to request a copy of your personal information stored with us at any time. If any information is incorrect or incomplete, you may request a correction. Contact our support team to do so.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, financial transaction records and information that must be retained under legal obligations may not be deletable. For account closure requests, some information may also need to be retained for a specified period.
Right to Opt Out of Marketing Communications
You may stop promotional emails or communications at any time. Send a request to our live chat support or to [email protected]. Such requests will be processed within 7 business days of receipt.
Data Retention Period
Retention Policy
We retain your information only for as long as necessary. General guidelines are as follows:
- Active accounts: all information is retained for as long as the account remains active
- Financial transaction records: retained for an extended period for auditing and compliance purposes
- Inactive accounts: if an account has been inactive for a long time, personal data is reviewed and appropriate action is taken
- Customer service chat logs: retained for a specified period and then deleted
International Data Transfers
Due to the nature of our services, your information may be processed or stored on servers in various countries. In such cases we ensure that adequate data protection measures are in place in those countries and that data transfers are conducted under secure agreements.
Protection of Minors
Age Restriction
zeet77 strictly prohibits access for anyone under the age of 21. We verify age at registration and if there is reason to suspect a user is below this age limit, the account will be suspended immediately. We do not knowingly collect or store any personal information from anyone under the age of 21.
If you are aware that a minor is using our platform, please notify us immediately via live chat or email.
Policy Changes and Updates
Policy Change Process
We may update this privacy policy from time to time. When changes are made:
- The "Last updated" date at the top of this page will be changed
- For significant changes, registered users will be notified by email
- Continued use of the platform after changes will be considered acceptance of the new policy
We recommend that you visit this page regularly to stay up to date with the latest privacy policy.
Connection with Other Policies
This privacy policy together with our Terms and Conditions and Responsible Gaming policy forms the complete legal framework. In the event of any conflict, the Terms and Conditions will take precedence.
Contact Us
Privacy-Related Enquiries
Do not hesitate to contact us with any questions or concerns about your information, this policy, or your privacy rights. Our support team is always ready to help.
Visit our FAQ page for more information. Protecting your privacy is our highest priority. Visit our About Us page to learn more about zeet77.